All Systems Operational

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On this page, we communicate planned maintenances or live system statuses.

Uptime over the past 90 days. View historical uptime.
User Accounts ? Operational
90 days ago
100.0 % uptime
Today
Cards ? Operational
90 days ago
100.0 % uptime
Today
Trading ? Operational
90 days ago
99.99 % uptime
Today
Wallets ? Operational
90 days ago
100.0 % uptime
Today
Banking ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Video verification / Videolegitimierung
Resolved - Video verification is back online.

Die Videolegitimierung funktioniert wieder.
Nov 15, 11:08 CET
Investigating - Video verification via IDnow is currently down. IDnow and solarisBank are working on it to bring it back again as soon as possible.

Die Videolegitimierung über IDnow ist aktuell nicht erreichbar. IDnow und die solarisBank arbeiten aktuell daran, die Videolegitimierung baldmöglichst wieder online zu bringen.
Nov 15, 10:44 CET
Nov 14, 2019
Trading & bank transfers: Technical issues
Resolved - This incident has been resolved.

Unser System steht wieder vollumfänglich zur Verfügung.
Nov 14, 11:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Ein Fix wurde vorgenommen und wir beobachten die Situation.
Nov 14, 10:06 CET
Investigating - Our banking partner is experiencing technical difficulties. Therefore trading and bank transfers currently unavailable. We are working together with our partner to resolve this issue as fast as possible.

Unser Bankpartner hat zur Zeit technische Probleme. Aus diesem Grund stehen aktuell leider SEPA-Transaktionen und unser Handelssystem nicht zur Verfügung. Wir arbeiten zusammen mit der solarisBank an einer schnellstmöglichen Lösung.
Nov 14, 09:53 CET
Nov 13, 2019
Trading: Maintenance / Wartungsarbeiten
Completed - The scheduled maintenance has been completed.

Die Wartungsarbeiten sind abgeschlossen.
Nov 13, 19:01 CET
Update - Unfortunately the maintenance work is taking a little longer than expected. We hope to be back online with the trading functionality at 19.00 CET.

Leider dauern die Wartungsarbeiten länger als geplant. Wir hoffen, dass um 19.00 Uhr unser Handelssystem wieder online sein wird.
Nov 13, 17:48 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 CET
Scheduled - Our partner solarisBank will conduct maintenance on their core banking system later today from 17.00 - 18.00 CET. Trading will be down during this time. Other functionalities will not be affected.

Unser Partner solarisBank führt heute zwischen 17.00 Uhr - 18.00 Uhr Wartungsarbeiten am Kernbankensystem durch. Aus diesem Grund wird unser Handelssystem in dieser Zeit nicht zur Verfügung stehen. Alle weiteren Funktionalitäten sind davon nicht betroffen.
Nov 13, 11:08 CET
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019
Trading: Maintenance/ Wartungsarbeiten
Completed - The scheduled maintenance has been completed.

Die Wartungsarbeiten sind abgeschlossen.
Nov 10, 15:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 19:00 CET
Scheduled - Our partner solarisBank will conduct maintenance on their core banking system starting Saturday 9th of November at 19.00 CEST and ending on Sunday 10th at 15.00 CEST. Trading will be down during this time. Other functionalities will not be affected.

Unser Partner solarisBank führt am Wochenende Wartungsarbeiten am Kernbankensystem durch. Aus diesem Grund wird unser Handelssystem zwischen Samstag 9. November 19.00 Uhr bis Sonntag 10. November 15.00 Uhr nicht zur Verfügung stehen. Alle weiteren Funktionalitäten sind davon nicht betroffen.
Nov 7, 13:22 CET
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

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